Privacy policy

Kapox Enterprise (“Company”, “we”, “us”, “our”), incorporated and registered under the applicable laws of India, operates under the brand name Kapox and manages the website www.kapox.in (“Website”). This Privacy Policy outlines our approach to data protection and privacy in compliance with:

  • Information Technology Act, 2000 and Consumer Protection Act, 2019 (India)
  • General Data Protection Regulation (GDPR – EU/EEA)
  • California Consumer Privacy Act (CCPA - USA)

Throughout this document, ‘you’ or ‘your’ refers to the Website visitor, user, or customer.

1. Personal Information We Collect

We may collect the following information when you use our Website:

  • Identity Data: Name, email, phone, billing/shipping address, account username
  • Transaction Data: Payment details (processed securely via Razorpay, Cashify)
  • Technical Data: IP address, browser type, device details, cookies, browsing history
  • Usage Data: Pages visited, links clicked, time spent
  • Marketing Data: Your preferences for receiving promotional offers and updates

2. Why We Collect Your Data

We process your personal data to:

  • Register and verify your account
  • Process orders and payments securely
  • Deliver products to your address
  • Communicate with you regarding orders, support, or offers
  • Personalize your shopping experience and show relevant promotions
  • Improve Website performance and security
  • Comply with legal, tax, and regulatory requirements

3. Legal Basis for Processing (GDPR)

If you are located in the EU/EEA, we process your data under one or more of the following legal bases:

  • Contractual necessity: To fulfill your orders and provide services
  • Consent: For marketing communication, cookies, and promotions
  • Legitimate interests: For fraud prevention, analytics, and Website improvement
  • Legal obligations: To comply with tax and regulatory laws

4. CCPA Rights (California Customers)

If you are a California resident, you have the right to:

  • Know what personal information we collect and how we use it
  • Access the personal data we hold about you
  • Request deletion of your personal data (subject to legal obligations)
  • Opt-out of sale of personal information (we do not sell your data)
  • Non-discrimination for exercising your privacy rights

You can exercise these rights by emailing us at support@kapox.in.

5. How We Collect Data

  • Directly from you (checkout, account creation, forms)
  • Automatically through cookies, analytics, and Shopify tools
  • Through third-party services (Razorpay, Cashify, shipping partners)

6. Sharing of Information

We may share your personal data with:

  • Logistics providers – to deliver your products
  • Payment processors – Razorpay, Cashify, Shopify Payments
  • Marketing tools – if you consent to promotions
  • Authorities – where required by law

We do not sell your personal information for commercial gain.

7. International Data Transfers

Since we serve international customers, your data may be transferred outside your home country (e.g., stored on Shopify’s global servers). We ensure that such transfers comply with GDPR and other applicable laws through adequate safeguards.

8. Data Security & Retention

  • Data stored on Shopify’s secure servers with encryption and access control
  • Payments processed via PCI-DSS compliant providers (Razorpay, Cashify)
  • Data retained only as long as necessary for transactions, legal obligations, and business purposes
  • You may request deletion of your data anytime

9. Your Rights

Under GDPR (EU/EEA Users):

  • Right to access your personal data
  • Right to rectify incorrect/incomplete data
  • Right to erasure (“Right to be forgotten”)
  • Right to restrict or object to processing
  • Right to data portability
  • Right to withdraw consent at any time

Under CCPA (California Users):

  • Right to know, delete, opt-out, and non-discrimination

To exercise these rights, email support@kapox.in.

10. Children’s Privacy

Our services are not directed to children under 18 years of age. Minors must use our Website under adult supervision and cannot register or purchase products without parental consent.

11. Contact & Grievance Redressal

In accordance with Indian IT Rules and global requirements, our Data Protection & Grievance Officer is:

Name: Paresh Kumbhani
Email: support@kapox.in
Phone: +91 9737749000
Working Hours: Monday – Sunday, 9:00 AM – 9:00 PM
Address: Fourth Floor, Shop No. 430, Amby Valley Arcade, Opp. Sentosa Heights, nr. VIP Circle To Utran Road, Uttran, Surat, Gujarat – 394105

We aim to resolve grievances within 30 days.

12. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page and are effective immediately upon posting. Please check this page regularly for updates.